Frequently Asked Questions
Everything you need to know about your next favorite piece.
What materials are used in Jane Win Jewelry?
Our collections are primarily crafted from 14k gold-dipped sterling silver or solid 14k gold, often featuring semi-precious stones and unique hand-etched details.
How long will it take for my order to ship?
Standard orders are processed within 2-3 business days. Once shipped, domestic delivery typically takes 3-5 business days depending on your location.
What is your return policy?
We accept returns on unworn, non-customized jewelry within 14 days of delivery. Pieces must be in their original packaging to be eligible for a full refund.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination.
How should I care for my jewelry?
To maintain luster, avoid contact with perfumes, lotions, and chlorine. Store your pieces in a dry place and clean gently with a soft microfiber cloth.
Can I include a gift note with my purchase?
Absolutely. You can add a personalized gift message during the checkout process, and we will include a beautiful printed card with your order.